Terms & Conditions

Last updated: March 19, 2026

Welcome to CustomerCopilot. By accessing and using our website at https://customercopilot.ai or subscribing to and using our software platform, you agree to be bound by these Terms & Conditions.

About Our Services

CustomerCopilot provides an AI-powered customer engagement software platform for service-based businesses. Our platform includes tools for appointment scheduling, text messaging, review management, unified inbox communication, and related features. By creating an account, subscribing to a plan, or opting in to receive communications, you may receive messages related to your account, service notifications, product updates, and promotional offers.

Account Terms

To use the CustomerCopilot platform, you must create an account and select a subscription plan. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that violate these terms, engage in abusive messaging practices, or fail to maintain a current subscription.

Subscription and Billing

CustomerCopilot offers subscription-based pricing. By subscribing, you authorize us to charge your selected payment method on a recurring basis according to your chosen plan. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period.

Acceptable Use

You agree to use the CustomerCopilot platform in compliance with all applicable laws and regulations, including but not limited to the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and all applicable state and federal messaging regulations. You are solely responsible for obtaining proper consent from your customers before sending text messages or other communications through our platform.

SMS/Text Messaging Terms

By providing your mobile phone number and consenting to receive text messages from CustomerCopilot, you agree to the following:

Consent & Opt-In

By opting in, you consent to receive recurring SMS/MMS messages from CustomerCopilot including but not limited to: account notifications, service updates, product announcements, and promotional offers. Consent is not a condition of purchase. You may opt in via our website forms, by texting a keyword to our business number, or by providing consent during account registration.

Message Frequency

Message frequency may vary depending on your interactions with us and your account activity. You may receive multiple messages per week related to account updates, service notifications, or promotions. Message and data rates may apply. Contact your wireless carrier for details about your messaging plan.

Opt-Out

You can opt out of receiving text messages at any time by texting STOP to any message you receive from us. Upon opting out, you will receive a single confirmation message: "You have been unsubscribed and will no longer receive text messages from CustomerCopilot." After unsubscribing, you will not receive any further messages unless you re-subscribe.

Re-Subscribe

If you have opted out and wish to re-subscribe, you may do so by texting START to our business number, updating your preferences in your account settings, or contacting us directly.

Help & Support

For help or questions about our text messaging program, text HELP to any message you receive from us. You may also contact us at:

Carrier Liability

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your wireless carrier. CustomerCopilot is not responsible for messages that are not delivered due to carrier issues, device incompatibility, or other factors outside of our control.

Privacy

Your privacy is important to us. Please review our Privacy Policy for information on how we collect, use, and protect your personal data, including your mobile phone number and messaging preferences.

Use of Website

You may use this website for lawful purposes only. You agree not to use this website in any way that could damage, disable, or impair the website or interfere with any other party's use of the website.

Intellectual Property

All content on this website and within the CustomerCopilot platform, including text, graphics, logos, images, and software, is the property of CustomerCopilot or its content suppliers and is protected by intellectual property laws.

Disclaimer

The CustomerCopilot platform and website are provided "as is" and "as available." While we strive to maintain reliable service and keep information accurate and up to date, we make no representations or warranties of any kind about the completeness, accuracy, reliability, or suitability of the platform or its content. Results may vary based on your business, industry, and usage of the platform.

Limitation of Liability

CustomerCopilot shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of or inability to use this website or our platform, including but not limited to lost revenue, lost data, or business interruption.

External Links

Our website may contain links to external websites. We have no control over the content of these sites and accept no responsibility for them.

Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting to this website. Your continued use of the website or our platform constitutes acceptance of the updated terms.

Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the state of California, without regard to its conflict of law provisions.

Contact Us

If you have questions about these Terms & Conditions, please contact us at: